Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with us. We are committed to processing and delivering your order as quickly as possible.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been successfully received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, promotions, or product launches, processing times may be extended.

Shipping & Delivery

• Estimated delivery times are provided as a guide only and are not guaranteed.
• Delivery times may vary depending on the destination, courier services, customs clearance, weather conditions, and other factors beyond our control.
• Once an order has been shipped, customers will receive a shipping confirmation and tracking information (where available).

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping details provided by the customer.

Lost, Delayed, or Damaged Shipments

• While we work with reliable shipping partners, we are not liable for delays caused by courier services, customs authorities, natural disasters, or other circumstances beyond our reasonable control.
• If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the package and product.
• Claims for lost shipments may require investigation with the courier before a resolution can be provided.

International Orders

• Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities.
• We are not responsible for delays resulting from customs inspections or clearance procedures.

Order Changes & Cancellations

• Once an order has been processed or shipped, it cannot be modified or cancelled.
• Please contact us as soon as possible if you need assistance with an order.

Contact Us

For shipping-related enquiries, please contact our customer support team through our official website, email, or social media channels.

By placing an order with us, you acknowledge and agree to this Shipping Policy.